7 DAY RETURN AND EXCHANGE POLICY
- Return of some products like fine jewellery which are susceptible to damage , is open only for a limited period. Please read the Product Detail Page for more product specific details .
- All products to be returned or exchanged must be unused and unwashed, with their original tags and packaging intact .
- Under exchange policy , only size exchanges are allowed .
- Incase you have purchased an item with a free gift/offer associated with it and you wish to return the main product ,then you will have to return the free product as well .
5. We are not liable for products returned by mistake, and such products will not be replaced or delivered back to the buyer.
STEPS TO RETURN A PRODUCT ON KARTWHEELZ
You can return the products purchased on kartwheelz within 30 days of receiving the product , with an exception of products that are non-returnable or have a limited period of return or exchange .
1 . click on ‘return request’ under “my orders” section . follow the procedure mentioned . please make a note of the return ID that we generate at the end of process . keep the product ready for the pick-up.
- We offer pick up facility .
We will send you a confirmation email as soon as we receive the shipment and generate the refund . you can track your return request on the website .
NOTE : ANY PRODUCT WILL NOT BE ACCEPTED IF THE WARRANTY CARD IS MISSING WHILE RETURN OR EXCHANGE .
EXCHANGE OF PRODUCTS
You can create a request for exchange of products . You will receive the exchange item at the time of return of the original product .
Once the item is received by us and it passes the quality check , instant refund will be initiated . For refunds to the source account , your refund may take 7-10 days to reflect in your account , depending upon your bank partner.
If you are returning multiple products from a single order, you will receive a separate Return ID for every individual item.
DECLINED RETURN REQUEST
In case the product you returned is used , damaged or original tags are missing , we will not be able to provide you any refund . For more details , please contact our Customer Care .
The product might be re-shipped to you if it does not satisfy our quality check of returned products . For more details , contact our customer care .