Frequently Asked Questions

SHIPPING

How can i know the status of my product upon order?

Shipping status can be checked using the order tracking option available in the website.

Do You Ship Internationally?

No, We don't ship internationally. We deliver products only in india.

How will you deliver my products?

We have our courier partners who will make sure your product reach at the right time and with excellent quality.

What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

PAYMENT

What Payment Methods Are Accepted?

You can opt from the multiple payment methods that Kartwheelz provides. Internet banking , Gift vouchers, Cash on delivery, credit/debit cards and wallet.

Is Buying On-Line Safe?

Payments are processed through secure and trusted payment gateways in addition to the secure password service provided by banks. Kartwheelz assures security with the highest levels of transaction security currently available on the Internet.

Order & Retunrs

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery timeframe will be shared with you and you can also track its status by visiting My Orders.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s).

Can items be returned after the time period mentioned in the seller's Returns Policy?

No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

Do I have to return the freebie when I return a product?

Yes, the freebie has to be returned along with the product.
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